Patient Engagement in Low Value Care – Empower

This technical assistance package aims to provide insights and tools to implement patient engagement around overuse in your organization. Use all four components or focus on one element. Each section is broken into  sections by time commitment:

  • If you have five minutes, check out our top five insights from each area.
  • If you have twenty minutes, read sample scripts, review tools or listen to a short podcast.
  • If you have an hour to dedicate, read the source journal articles, watch a webinar or join our learning network to connect with others.

If you have 5 minutes…

Five Things to Consider to foster shared decision-making

Seek Patient Participation. Encourage your patient’s involvement in the health care decision-making process. Emphasize the importance of patient participation for satisfactory patient outcomes.

Educate Patients on Treatment Options. Utilize evidence-based decision aids; assess current patient knowledge; and explain the spectrum of available treatment options and subsequent benefits/risks.

Understand Patient Values. Through active listening and open-ended questioning, encourage your patient to discuss which health outcomes and treatment goals he/she prioritizes most.

Support Patients in Making a Decision. Help your patient generate a decision. Allot additional time if your patient desires. Confirm the final decision with your patient; verify next steps and schedule follow-up appointments.

Check-In with Your Patient on Their Decision. Follow-up with your patient on his or her health status. If necessary, revisit the decision with your patient, and determine if an alternative treatment option should be implemented.

If you have 20 minutes…



If you have sixty minutes…




  • Listen to Conversations on Medical Overuse,” a set of 3 podcasts developed by Health Partners that provide examples of a simple clinician-patient conversation, a complicated conversation, and a polarized conversation, that illustrate optimal approaches to conversations on overuse.